Thank you for choosing our online store for your beauty needs. We strive to provide our customers with a seamless and hassle-free shopping experience, including our shipping policy. Please take a moment to review our shipping policy:

Processing Time:

We aim to process all on-hand and ready-to-ship orders within 1-3 business days, excluding weekends and holidays. That also include ready to ship wigs, eyelashes, and our botanical collections, depending on the complexity of the order.

Pre-Orders: For products that are available for pre-order, such as hair bundles, closures, and wig services, the processing time will be approximately 7-10 business days, excluding weekends and holidays. We will keep you informed about the status of your pre-order and provide regular updates as we work on fulfilling your order.

Shipping Methods:

We offer multiple shipping options for our customers to choose from at checkout. We ship via USPS and UPS, and our shipping rates are calculated based on the weight and destination of your order.

Delivery Time:

Once your order has been processed and shipped, delivery time will depend on the shipping method you selected at checkout and your location. Standard delivery time for orders shipped within the United States is typically 3-5 business days. Please note that shipping times may vary based on unforeseen circumstances such as weather delays or other external factors beyond our control.

Order Tracking:

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to track the status of your shipment and estimate the delivery date.

Please note that all shipping times are estimates and not guaranteed. We are not responsible for delays or issues caused by the shipping carrier or any other external factors beyond our control.

If you have any questions about our shipping policy, please do not hesitate to contact us. We are happy to assist you in any way we can.

Refund/Exchange

ALL SALES ARE FINAL. NO REFUND OR EXCHANGE.

We strive to ensure that our customers are completely satisfied with their purchases. Due to the nature of our products, we do not offer refunds or exchanges. We encourage all customers to carefully review their orders before finalizing their purchases.

By completing the purchase, you waive the right to dispute the charges from MS Gigi's Beauty LLC.

Please note that we are not responsible for damages incurred during shipping. However, we do take great care in packaging our products to ensure they arrive in excellent condition.

If you have any questions or concerns about our refund and exchange policy, please do not hesitate to contact us. We are always happy to assist you in any way we can.